Refund Policy

Calendar Force uses two prepaid units. Credits are consumed by sending SMS reminders — 1 credit per SMS. Invoice tokens are consumed by generating invoices — 1 token per invoice. Both are purchased upfront in packs, and subscription plans include monthly credit refills. Neither credits nor invoice tokens expire while your account remains active. This policy explains when refunds are and are not available.

Used Credits and Tokens Are Non-Refundable

Once an SMS has been sent or attempted, the credit is consumed and is non-refundable. This applies regardless of whether the recipient read the message or the appointment was kept. Likewise, once an invoice has been generated, the token is consumed and is non-refundable, whether or not you go on to send that invoice.

Unused Credits and Tokens from One-Time Packs

Unused credits or tokens from a one-time pack are eligible for a refund within 14 days of purchase, provided that fewer than 10% of the purchased units have been used. After 14 days, or after significant usage of the pack, they are no longer eligible for a refund.

Subscriptions

Subscriptions can be cancelled at any time. We do not provide partial-month refunds. When you cancel, your access and remaining credits continue until the end of the current billing period, after which the subscription will not renew.

If We Close Your Account

If we discontinue the service or close your account for our own convenience, we will refund the unused balance of any credits and invoice tokens you have purchased, regardless of when you bought them. This does not apply where we terminate your account because you have breached our Terms of Service — in that case unused balances are forfeited. See section 13 of the Terms of Service.

Technical Failures

If a credit or token was consumed but the SMS was provably not delivered, or the invoice was provably not generated, due to a Calendar Force platform error, we will restore the unit to your account. This does not apply to failures caused by carrier issues, invalid or unreachable phone numbers, recipient handset problems, or incorrect data supplied by you. In these cases we restore a credit or token rather than issue a cash refund.

Abuse Protection

Accounts found to be gaming this refund policy (for example, repeatedly buying, using, and then requesting refunds) will be flagged and may be denied future purchases and refunds.

How to Request a Refund

To request a refund, email admin@calendarforce.com with your order details within the eligible window. We respond to refund requests within 5 business days. Approved refunds are returned to the original payment method.

Governing Law

This Refund Policy is governed by Australian Consumer Law where applicable. Our services come with guarantees that cannot be excluded under the Australian Consumer Law, and nothing in this policy limits any non-excludable rights or remedies you may have under that law.

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